Information Value Chain

Our offer within customer service information covers the entire information value chain, from strategy development to evaluation. Within each of the five main steps in the value chain, we can provide a range of products and services by itself or as a part of a complete solution.

1) Information Strategy

• Strategic purpose
• Mission
• Objective
• Stakeholders/Target groups
• Product portfolio

2) Information Design

• Information architecture
• Usability guidelines
• Content/graphic guidelines
• Template design

3) Information Development

• Information gathering
• Method development
• Content creation
• Review/testing

4) Information Delivery

• Translation/localization
• Print/publish/distribute
• Training deployment

5) Evaluation

• Statistics
• Fulfilment of objectives
• Improvements